Working With People

Index by Region

International

• Don't Argue - Discuss - tips for turning arguments into discussions
  - Turn arguments into discussions and build relationships with these 10 points to guide you.

National

• Community Relations Resource Kit
  - This Resource Kit has been developed by the Queensland Government Department of Premier and Cabinet as a reference guide for practitioners in the field of community relations. It is relevant to all practitioners, not just in Queensland
• Public Interest Advocacy Centre
  - The Public Interest Advocacy Centre is an independent, non-profit legal and policy centre. PIAC makes strategic interventions in public interest matters to foster a fair, just and democratic society and to empower citizens, consumers and communities.

no geographical context

• Negotiation Skills - A communitybuilders.nsw Toolkit
  - This communitybuilders.nsw Negotiation Toolkit is a summary from a variety of sources of some of the principles, steps and strategies in the process of negotiation.
• Negotiation Skills, Managing Conflict, and Handling Difficult People
• Conflict Resolution Network
  - The vision of the Conflict Resolution Network is to create conflict-resolving community in a culture of peace and social justice. We make Conflict Resolution skills, strategies and attitudes more readily and universally accessible.
• Solving problems through mediation.
  - Community Justice Centres, a great way to resolve minor disputes.
• Resolving conflict
  - A guide to resolving conflict within a consultative framework.
• Community Forums
  - Basic groundrules for running effective community forums
• Simple Group Workshops
  - How to help your community create its vision - step by step guide to workshop

NSW

• Case Management for Culturally and Linguistically Diverse Clients: Research Report by Patrick Harris; Interviews by Cecilia Lenagh
  - A report of research undertaken by the Ethnic Communities Council of NSW and NSW Community Options on best practice for case management of culturally and linguistically diverse (CALD) clients.