Results and Performance Accountability Implementation Guide - Mark Friedman

This online guide is intended for people who are working to implement some form of results or performance accountability in their community, city, school district, county, state or nation.

Results and performance accountability starts with a crucial distinction: between results for whole populations - like all children, all elders, all citizens in a geographic area - and results for the customers or clients of a particular program, agency or service system. The most important reason for this distinction is the difference in "who is accountable."

Performance accountability can be assigned to the managers who run the various programs, agencies or service systems.

Results accountability for populations can not be assigned to any one individual, organization or level of government. The whole community, public and private sectors, must share responsibility for results.

Results accountability is accountability by the community (city, county or state)   to the community (city, county or state) for the well-being (results) of a population (children, adults, families, all citizens...).  results accountability is a different way of thinking. It organizes the work of programs, agencies, communities, cities, counties and states around the end conditions we seek for those who live in our community. It uses those end conditions as the grounding for all of the work, including decision making and budgeting.

Mark Friedman is the principal author of this guide which is built around a series of questions and answers. All the questions in the paper are listed in one place.

You can read through them, click on the one you want to read, and go to a special page with a short answer, a full answer, and a listing of tools, tips and case studies. 

Additional resources and references are also included.

Follow this link to the Results and Performance Accountability Implementation Guide

For further information

Contact

:

The Results and Performance Accountability Implementation Guide

WWW

:

http://www.raguide.org