communitybuilders.nsw: Get Organised: The People’s Network Change Management Toolkit

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The People’s Network Change Management Toolkit

Practical ideas, insights, and tools to help you think through different approaches to change and to apply key principles to your own situation.

This toolkit was designed to support libraries in the UK as they grapple with the challenge of using the new infrastructure and technology of the People’s Network to develop their services.

Much of the Toolkit is applicable to other groups and organisations who are trying to implement change of various kinds.

The process of managing change is concerned with how people can be encouraged and empowered to work in new ways; what support strategies are needed to help overcome resistance to change; methods of consultation; the roles of managers at different points in the change process; and the influence of organisational climate, structures, and ways of working on how well change is managed.

Managing change is complex. The change process is too problematic and too dependent on local context to be captured in one model.

This kit provides ideas, insights, and lines of thought; tools to help you think through different approaches and to apply key principles to your own situation.

Most of the tools are designed to be used in collaboration with other people: they encourage discussion and consultation. Managing change involves building a common understanding of the nature, scope and purpose of the change - a shared vision of the future.

Suggestions about how to use each tool are provided in the toolkit.

The following summarises the content of the Toolkit:

Managing Change Process Model Associated Tools

Phase		Tools
Introduction 1 The nature and scope of the change
*1.1 Where is the change coming from?* *External determinants/regulators* *Internal drivers*		Tool 1: Checklist with implications
*1.2 The change in relation to your service*		Tool 2: Forging ownership with externally imposed change [Vision building]
2 Main elements in successful management of change
*2.1 Priorities in managing change*		Tool 3: Priority ranking activity (card sort) What issues/factors do you need to address?
*2.2 Thinking about and understanding the change process* OD model Systems approach – focussing on systems and efficiency (e.g. IIP) Visionary/charismatic leader approach Knowledge utilisation model Democratic approach		Tool 3A: Interpretation guide to card sort results – which processes will you use?
*2.3 The process of managing change* *Key principles and issues*
3 The nature of your organisation: how will it cope with managing change?
History of change/responding to change Readiness to change and change capability Leadership styles Decision-making structures/processes Incentives/disincentives to change Use of change agents/facilitators		Tool 4: Organisational structures/processes review tool Tool 5: Checklist: change agents
4 Key factors in your workplace to support or to hinder change Staff – quality, morale, skills, adaptability CPD – tradition, extent, focus Finance and resources Sites and locations Communication	Tool 6: Force Field Analysis – instructions for use
5 Working with people: the personal dimension of change
Individual perceptions of change Resistance to change The stress of change Stages of concern and response Individual skills and competences Staff development support Teamwork, collegiality, networking	Tool 7: The Perception of change model with commentary Tool 8: Personal Development Checklist

The Toolkit was developed by Information Management Associates and published in 2003 by the Council for Museums, Archives and Libraries, London, in association with the Networked Services Policy Task Group with funding from the Lottery New Opportunities Fund.

Download the Change Management Toolkit (pdf)