Results Based Accountability 101 Training

Where: Sydney

When: 02 December 2009

The Family Action Centre in collaboration with The Fiscal Policy Studies Institute (USA) are proud to offer Results Based Accountability 101 Training presented by founder Mark Friedman.

What is Results Based Accountability (RBA)? 

RBA is a disciplined way of thinking and taking action that can be used to improve the quality of life in communities, cities, states, territories and nations.  Results Accountability can also be used to improve the performance of programs, agencies and service systems.

How does it work? 

RBA measures a program's outcomes starting from the end and works backward, step by step. For communities, the ends are conditions of well-being for children, adults, families and the community as a whole such as Residents with Good Jobs, Children Ready for School, A Safe Neighbourhood, or A Clean Environment. For services, the ends are how customers are better off when the program works the way it should such as the percent of people in a job training program who get and keep good paying jobs.

How can it help? 

Many people have been frustrated by past efforts that were all talk and no action.  RBA is a process that gets you and your partners from talk to action quickly.

Facilitator - Mark Friedman

Speaker, consultant and author of the book Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities and Results Accountability Framework - DVD. This internationally acclaimed video workshop by Mark Friedman introduces the Results Accountability framework.  Both resources are available from The Family Action Centre.  Mark's work has been used in over 40 US states and countries around the world, including Australia, New Zealand, the UK, Ireland, the Netherlands and Norway.

Don't miss this opportunity to be trained by the RBA guru!

For further information

Contact	:	The Family Action Centre
Address	:	University of Newcastle, Callaghan
Phone	:	02 4921 6403
Fax	:	02 49 21 8686
Email	:	FAC-events@newcastle.edu.au
WWW	:	http://www.newcastle.edu.au/centre/fac