Guidelines for dealing with youth complaints

The NSW Obmudsman has developed a guide to dealing with youth complaints as part of Youth Week 2008.

As you would know, complaint systems are often designed by and for adults and can be intimidating and confusing for young people. For this reason, the NSW Ombudsman developed guidelines and a training program for our staff to improve the service we provide to young people that access our office.

Guidelines for Dealing with Youth Complaints has been distributed to state and national organisations, including government agencies and other watchdog agencies.

Please follow this link to access Guidelines for dealing with youth complaints (PDF 5.07MB).

For further information

Contact	:	Mandy Loundar, Youth Liaison Officer, NSW Ombudsman
Phone	:	9286 1094
Email	:	MLoundar@ombo.nsw.gov.au

WWW

:

www.ombo.nsw.gov.au